Privacy Policy

Last Updated: January 2026

LaPolla.co.uk ("we," "us," "our," or "Company") operates the lapolla.co.uk website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated content, functionality, and services offered on or through the website (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing or using LaPolla.co.uk, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

We collect information about you in various ways, including:

• Personal Information: Name, email address, postal address, phone number, and date of birth (where provided voluntarily).
• Technical Information: IP address, browser type, operating system, referring/exit pages, and pages visited on our Site.
• Cookies and Tracking Technologies: Cookies, web beacons, pixels, and similar tracking technologies to remember preferences and track user behavior.
• Usage Data: Information about how you interact with our Site, including clicks, time spent on pages, and features accessed.
• Affiliate Tracking Data: Unique identifiers and referral information to track affiliate commissions and conversions.

2. How We Use Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve the Site and user experience.
• To conduct analytics and understand user behavior patterns.
• To track affiliate referrals and calculate commissions for partner casinos including Mystake.
• To send newsletters, promotional materials, and affiliate updates (with your consent).
• To comply with legal obligations and protect against fraud.
• To personalize content and recommendations based on your interests.
• To respond to your inquiries and provide customer support.

3. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for Site functionality and security.
• Analytics Cookies: Track user behavior and Site performance (Google Analytics).
• Affiliate Tracking Cookies: Monitor referrals and affiliate conversions for Mystake and partner operators.
• Marketing/Advertising Cookies: Used for targeted advertising and remarketing campaigns.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking certain cookies may affect Site functionality. For more information, visit www.aboutcookies.org or www.allaboutcookies.org.

4. Third-Party Links

Our Site contains links to third-party websites, including casino operators such as Mystake and other affiliate partners. We are not responsible for the privacy practices, content, or policies of these external websites. When you click on third-party links, you leave our Site and are subject to their respective privacy policies.

We recommend reviewing the privacy policies of any third-party sites before providing personal information. We do not control these sites and are not liable for their data handling practices.

5. Your Rights

Under UK and EU data protection law (including UK GDPR), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data (subject to legal obligations).
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request your data in a portable, machine-readable format.
• Right to Object: Object to processing for marketing, analytics, or other purposes.
• Right to Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account and Contact Information: Retained while your account is active and for 3 years after account closure.
• Analytics and Usage Data: Retained for up to 2 years.
• Affiliate Tracking Data: Retained for 7 years for accounting and tax compliance purposes.
• Marketing Communications: Retained until you unsubscribe.

We apply industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

7. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data breach, please contact us:

• Email: [email protected]
• Website: lapolla.co.uk

We aim to resolve any concerns within 30 days. For unresolved issues, you may contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

This Privacy Policy is effective as of January 2026 and may be updated periodically. We will notify you of significant changes by posting the updated policy on this page with an updated "Last Updated" date.