Responsible Gaming

Our Commitment to Responsible Gaming

At lapolla.co.uk, we are committed to promoting responsible gaming practices. We work with Mystake to ensure that gambling is enjoyed as entertainment only, and never as a way to earn money or solve financial problems.

Age Verification

You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to use Mystake and our affiliated services. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal age for gambling in your area, please do not register or place bets.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Gambling with money you cannot afford to lose
• Chasing losses by betting more to recover money lost
• Spending more time and money on gambling than planned
• Hiding your gambling activities from family or friends
• Borrowing money to gamble
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or guilty about your gambling
• Being unable to cut down or stop gambling despite wanting to
• Using gambling to escape problems or negative emotions

If you recognize any of these signs in yourself, please reach out for help immediately.

Self-Help Tools & Player Protection

Mystake provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Set a cap on how much you are willing to lose
• Reality Checks: Receive periodic reminders while playing about how long you have been gaming
• Self-Exclusion: Temporarily or permanently exclude yourself from Mystake and linked operators
• Time-Out: Take a break from gambling for a set period

To access these tools, log into your Mystake account or contact their customer support team.

Support Organizations

If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organizations:

United Kingdom

• GamCare – Free, confidential support and counseling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk
  Register to self-exclude from all UK licensed gambling operators
• Gamblers Anonymous – Support meetings and peer assistance
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org or call 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

Take Action Today

If you believe you have a problem with gambling, please seek help immediately. There is no shame in reaching out. Support is available 24/7, and speaking with a counselor can make a real difference.

Remember: gambling should be fun and entertaining. If it stops being enjoyable or is causing you financial, emotional, or social harm, it's time to get help.

Contact GamCare today: 0808 8020 133 (free, confidential, 24 hours a day, 7 days a week)